What is a
Helpdesk/IT Technician?​
An IT (Information Technology) technician, also known as IT specialist, is a professional responsible for installing, maintaining, and troubleshooting computer systems and networks within an organization. They play a key role in ensuring that technology infrastructure operates smoothly and efficiently.
The tasks your Helpdesk/IT Technician will perform:
Technical Support
IT technicians provide technical assistance and support to end-users, helping them troubleshoot and resolve hardware, software, or network-related issues.
Security Measures
Implement and maintain security measures, including firewalls, antivirus software, and encryption. Conduct security audits and apply patches to ensure system security.
Monitoring System Performance
Monitor the performance of computer systems, networks, and servers, taking proactive steps like periodic system upgrades to prevent issues.
Network Setup and Configuration
Set up and configure local area networks (LANs) and wide area networks (WANs). Install and configure routers, switches, and other networking equipment.
Backup and Recovery
Implement backup solutions to safeguard data and ensure timely data recovery in the event of system failures or data loss.
Collaboration with IT Team
Work collaboratively with other IT professionals, such as network administrators, system administrators, and IT managers.
Hardware and Software Installation
Install, upgrade, and configure computer hardware components such as CPUs, RAM, and hard drives. Install and update software applications, drivers, and operating systems.
User Account Management
Manage user accounts, permissions, and access rights within the organization's systems.